Should your kit not arrive on the scheduled day, be missing a “hero” ingredient or you believe that the ingredients you have received are not of a quality you can work with preventing your dish being served.
Subsequent to the conditions being met under ownership below moodfood will provide a voucher for future use that will outway the expense of the mistake in your order.
Substitution
Moodfood reserves the right to substitute. Should a substitution be required we will ensure it is:
- A suitable substitute for the dish
- Is of an equal or greater quality & value
We won’t dispatch fresh items with less than 3 days shelf shelf but to suggest that seafood is consumed at its freshest.
Ownership
Moodfood ownership passes upon delivery to the required address. We strongly recommend that the customer is at home to receive the kit. Though our kits are packed to ensure they arrive in clean and where necessary chilled condition moodfood does not accept liability for damaged or spoiled goods once receipted by the customer.
Should the order contain wine and either no one is at home or no one over 18 years is available to receive it we may at our discretion remove the wine for delivery and delivery charge at another date